Communication Skills Course with Certificate Course with Certificate

Official British Certificate – Limited Offer

Communication Skills

$195 $65
4.6
.
63K Students

Communicate clearly & persuasively in all situations. Eliminate misunderstandings forever. Earn official accredited British Academy Communication Skills Certificate.

63K Graduates
With Certificate
No Test
Text, 30 Lessons

Course Content

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  • The Communication Process Model
  • 7% Words, 38% Tone, 55% Body Language
  • Barriers to Effective Communication

  • Active Listening Levels & Techniques
  • Empathy vs Sympathy in Practice
  • Paraphrasing, Reflecting & Summarising

  • Reading & Controlling Body Language
  • Facial Expressions & Micro-Expressions
  • Cultural Differences in Non-Verbal Cues

  • Assertive vs Aggressive vs Passive
  • The DESC Script for Assertiveness

  • Crucial Conversations Framework
  • Radical Candor & SBI Feedback Model
  • Managing Emotions in High-Stakes Talks

  • Feedforward vs Feedback
  • Receiving Feedback Without Defensiveness

  • Thomas-Kilmann Conflict Modes
  • De-escalation & Mediation Skills

  • Business Writing: Clarity, Brevity, Impact
  • Executive Summaries & Email Etiquette

  • Virtual Meeting Mastery & Camera Presence
  • Written Chat & Async Communication Best Practices
  • Hybrid & Remote Team Communication

  • Hall’s High vs Low Context Communication
  • Adapting Style to Different Cultures

  • Building Instant Rapport Techniques
  • Trust Equation: Credibility × Reliability × Intimacy ÷ Self-Orientation

  • Communication Skills Portfolio Project Brief
  • Recorded Difficult Conversation Role-Play
  • Final Review & Master Communicator Certification

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