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Communication Skills

Course with Certificate

Official British Certificate – Limited Offer

Communication Skills

~~$195.99~~ $64.99

4.6

63K Students

Communicate clearly & persuasively in all situations. Eliminate misunderstandings forever. Earn official accredited British Academy Communication Skills Certificate.

63K Graduates

With Certificate

No Test

Text, 30 Lessons

Course Content

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The Communication Process Model
7% Words, 38% Tone, 55% Body Language
Barriers to Effective Communication

Active Listening Levels & Techniques
Empathy vs Sympathy in Practice
Paraphrasing, Reflecting & Summarising

Reading & Controlling Body Language
Facial Expressions & Micro-Expressions
Cultural Differences in Non-Verbal Cues

Assertive vs Aggressive vs Passive
The DESC Script for Assertiveness

Crucial Conversations Framework
Radical Candor & SBI Feedback Model
Managing Emotions in High-Stakes Talks

Feedforward vs Feedback
Receiving Feedback Without Defensiveness

Thomas-Kilmann Conflict Modes
De-escalation & Mediation Skills

Business Writing: Clarity, Brevity, Impact
Executive Summaries & Email Etiquette

Virtual Meeting Mastery & Camera Presence
Written Chat & Async Communication Best Practices
Hybrid & Remote Team Communication

Hall’s High vs Low Context Communication
Adapting Style to Different Cultures

Building Instant Rapport Techniques
Trust Equation: Credibility × Reliability × Intimacy ÷ Self-Orientation

Communication Skills Portfolio Project Brief
Recorded Difficult Conversation Role-Play
Final Review & Master Communicator Certification

Communication Skills

Course Content

Choose your unique certificate design

Programs / Courses

Time Management and Productivity

Public Speaking and Presentation

Critical Thinking and Problem Solving

Self Leadership and Personal Development

Advanced Negotiation Skills

Communication Skills

Course Content

Foundations of Effective Communication

Active Listening and Empathy

Non-Verbal Communication

Assertiveness and Confidence

Difficult Conversations

Giving and Receiving Feedback

Interpersonal Conflict Resolution

Written Communication Excellence

Virtual and Remote Communication

Cross-Cultural Communication

Building Rapport and Trust

Communication Skills Portfolio

Choose your unique certificate design

Programs / Courses

Time Management and Productivity

Public Speaking and Presentation

Critical Thinking and Problem Solving

Self Leadership and Personal Development

Advanced Negotiation Skills