Negotiation & Professional Communication Course with Certificate

Official British Certificate – Limited Offer

Negotiation & Professional Communication

$249.99 $79.99
4.8
.
24.1K Students

Master negotiation frameworks and professional communication techniques to close deals and influence stakeholders.

24.1K Graduates
With Certificate
No Test
Text, 48 Lessons

Course Content

Expand All

  • Overview of Negotiation
  • Importance in Professional Life
  • Key Communication Skills

  • Principles of Negotiation
  • Types of Negotiation
  • BATNA Concept
  • Negotiation Process Steps
  • Common Mistakes

  • Collaborative Strategies
  • Competitive Strategies
  • Integrative Bargaining
  • Tactical Concessions
  • Closing the Deal

  • Active Listening
  • Verbal Communication
  • Non-Verbal Signals
  • Questioning Techniques
  • Clarifying and Summarizing

  • Principles of Persuasion
  • Building Credibility
  • Framing Messages
  • Influencing Others
  • Ethical Persuasion

  • Understanding Conflict
  • Conflict Resolution Styles
  • Mediation Techniques
  • Negotiating Under Pressure
  • Maintaining Relationships

  • Researching Counterpart
  • Setting Objectives
  • Defining Limits
  • Scenario Planning
  • Role-Playing Exercises

  • Advanced Negotiation Tactics
  • Dealing with Difficult People
  • Cross-Cultural Negotiation
  • Virtual Negotiations
  • Multi-Party Negotiations

  • Corporate Negotiation Examples
  • Government Negotiation Examples
  • Lessons Learned
  • Success Factors
  • Common Pitfalls

  • Summary of Key Points
  • Next Steps
  • Action Plan
  • Continuous Improvement
  • Final Reflection

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