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Customer Service and Pro Sales

Customer Service and Pro Sales

Course with Certificate

Course with Certificate

Official British Certificate – Limited Offer

Customer Service and Pro Sales

~~$355~~ $120

4.7

.

103K Students

Deliver legendary customer service & close sales naturally. Earn official accredited British Academy Customer Service & Professional Sales Certificate.

103K Graduates

With Certificate

No Test

Text, 30 Lessons

Course Content

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Customer Service vs Customer Experience
Moments of Truth Framework
Service Recovery Paradox

Professional Sales Process (7 Steps)
SPIN & Consultative Selling

Building Trust & Rapport
Customer Lifetime Value Concept
CRM Tools & Relationship Mapping

Active Listening & Questioning Skills
Non-Verbal Communication in Sales
Telephone & Digital Etiquette

Common Objections & Rebuttals
LAER Complaint Handling Model

Upselling vs Cross-Selling
Bundle & Value-Add Techniques
Increasing Average Transaction Value

Service Recovery Framework (HEART)
Empowerment & Compensation Tools

Loyalty Program Types & Design
VIP Treatment & Personalisation
Retention Metrics & Churn Prevention

Sales KPIs (Conversion, AOV, UPT)
CSAT, NPS & CES Measurement

Live Chat & Chatbot Strategy
Social Media Customer Care
Omnichannel Service Integration

Ethical Selling & Transparency
Data Privacy & Customer Rights

Sales & Service Role-Play Project Brief
Recorded Role-Play & Final Portfolio

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