Customer Service and Pro Sales Course with Certificate Course with Certificate

Official British Certificate – Limited Offer

Customer Service and Pro Sales

$355.99 $119.99
4.7
.
103K Students

Deliver legendary customer service & close sales naturally. Earn official accredited British Academy Customer Service & Professional Sales Certificate.

103K Graduates
With Certificate
No Test
Text, 30 Lessons

Course Content

Expand All

  • Customer Service vs Customer Experience
  • Moments of Truth Framework
  • Service Recovery Paradox

  • Professional Sales Process (7 Steps)
  • SPIN & Consultative Selling

  • Building Trust & Rapport
  • Customer Lifetime Value Concept
  • CRM Tools & Relationship Mapping

  • Active Listening & Questioning Skills
  • Non-Verbal Communication in Sales
  • Telephone & Digital Etiquette

  • Common Objections & Rebuttals
  • LAER Complaint Handling Model

  • Upselling vs Cross-Selling
  • Bundle & Value-Add Techniques
  • Increasing Average Transaction Value

  • Service Recovery Framework (HEART)
  • Empowerment & Compensation Tools

  • Loyalty Program Types & Design
  • VIP Treatment & Personalisation
  • Retention Metrics & Churn Prevention

  • Sales KPIs (Conversion, AOV, UPT)
  • CSAT, NPS & CES Measurement

  • Live Chat & Chatbot Strategy
  • Social Media Customer Care
  • Omnichannel Service Integration

  • Ethical Selling & Transparency
  • Data Privacy & Customer Rights

  • Sales & Service Role-Play Project Brief
  • Recorded Role-Play & Final Portfolio

Choose your unique certificate design

We offer over 30 professional templates with elegant and refined styles to showcase your achievement in the best possible way.

Hartsford certificate
Hartsford certificate
Hartsford certificate
Hartsford certificate
Hartsford certificate
Hartsford certificate
Hartsford certificate
Hartsford certificate

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