Customer Service in Tourism and Hotels Course with Certificate Course with Certificate

Official British Certificate – Limited Offer

Customer Service in Tourism and Hotels

$260 $85
4.6
.
48K Students

Deliver legendary service in hotels & tourism. Master complaint handling & VIP care. Earn official accredited British Academy Tourism Customer Service Certificate.

48K Graduates
With Certificate
No Test
Text, 30 Lessons

Course Content

Expand All

  • Core Principles of Hospitality Service
  • Moments of Truth Concept
  • Service Excellence vs Satisfaction

  • Pre-Arrival, Arrival, Stay, Departure Cycle
  • Critical Touchpoints Mapping

  • Verbal & Non-Verbal Communication
  • Active Listening & Empathy Statements
  • Cross-Cultural Communication

  • LEARN Complaint Handling Model
  • Difficult Guest Types & De-escalation
  • Follow-Up & Recovery Paradox

  • VIP Recognition & Protocols
  • Special Needs & Accessibility Service

  • Cultural Dimensions (Hofstede)
  • Dos and Taboos by Nationality
  • Religious & Dietary Awareness

  • Team Dynamics in Service Delivery
  • Interdepartmental Cooperation

  • Chatbots & AI in Guest Service
  • Mobile Keys & Contactless Service
  • Guest Apps & Digital Concierge

  • Professional Grooming Standards
  • Uniform Policy & Personal Hygiene

  • Service Recovery Framework (HEART)
  • Empowerment & Compensation Tools
  • Turning Detractors into Promoters

  • SERVQUAL & Guest Satisfaction Surveys
  • Net Promoter Score in Hospitality

  • Customer Service Scenario Project Brief
  • Role-Play Video & Self-Assessment

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