Home
/
Tourism and Hotels
/
Customer Service in Tourism and Hotels

Course with Certificate

Official British Certificate – Limited Offer

Customer Service in Tourism and Hotels

~~$260.99~~ $84.99

4.6

48K Students

Deliver legendary service in hotels & tourism. Master complaint handling & VIP care. Earn official accredited British Academy Tourism Customer Service Certificate.

48K Graduates

With Certificate

No Test

Text, 30 Lessons

Course Content

Expand All

Core Principles of Hospitality Service
Moments of Truth Concept
Service Excellence vs Satisfaction

Pre-Arrival, Arrival, Stay, Departure Cycle
Critical Touchpoints Mapping

Verbal & Non-Verbal Communication
Active Listening & Empathy Statements
Cross-Cultural Communication

LEARN Complaint Handling Model
Difficult Guest Types & De-escalation
Follow-Up & Recovery Paradox

VIP Recognition & Protocols
Special Needs & Accessibility Service

Cultural Dimensions (Hofstede)
Dos and Taboos by Nationality
Religious & Dietary Awareness

Team Dynamics in Service Delivery
Interdepartmental Cooperation

Chatbots & AI in Guest Service
Mobile Keys & Contactless Service
Guest Apps & Digital Concierge

Professional Grooming Standards
Uniform Policy & Personal Hygiene

Service Recovery Framework (HEART)
Empowerment & Compensation Tools
Turning Detractors into Promoters

SERVQUAL & Guest Satisfaction Surveys
Net Promoter Score in Hospitality

Customer Service Scenario Project Brief
Role-Play Video & Self-Assessment

Customer Service in Tourism and Hotels

Course Content

Choose your unique certificate design

Programs / Courses

Hotel and Hospitality Management

Tourism Marketing and Travel Operations

Event and Conference Management

Restaurant and Cafe Management

Customer Service in Tourism and Hotels

Course Content

Principles of Hospitality Service

Guest Cycle and Touchpoints

Communication Skills in Service

Handling Guest Complaints

VIP and Special Needs Service

Cultural Sensitivity in Tourism

Teamwork in Service Environments

Technology for Guest Service

Personal Grooming and Presentation

Service Recovery Strategies

Measuring Service Quality

Customer Service Scenario Project

Choose your unique certificate design

Programs / Courses

Hotel and Hospitality Management

Tourism Marketing and Travel Operations

Event and Conference Management

Restaurant and Cafe Management