Operational Excellence & Quality Course with Certificate

Official British Certificate

Operational Excellence & Quality

$169 $119
4.6
.
2K Students

Achieve operational excellence using Lean, Six Sigma & process optimisation tools. Reduce waste & boost efficiency. Earn accredited British Academy Operational Excellence Certificate.

2K Graduates
With Certificate
No Test
Text, 30 Lessons
Placement Test CEFR A1–C2

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A1 B1 C2

Course Content

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  • What is Operational Excellence
  • The Shingo Model and Guiding Principles
  • Business Benefits of OpEx

  • The Eight Wastes (TIMWOODS)
  • 5S Workplace Organization
  • Just-in-Time and Pull Systems

  • Six Sigma Overview and Belt Structure
  • DMAIC Methodology Step by Step
  • Voice of the Customer (VOC)

  • Process Mapping Symbols and Levels
  • Creating Current-State Value Stream Maps
  • Future-State Mapping and Improvement

  • The 5 Whys Technique
  • Fishbone (Ishikawa) Diagram
  • Pareto Analysis and FMEA

  • Kaizen Events and Blitz
  • PDCA Cycle in Practice

  • TQM Principles and Deming’s 14 Points
  • Customer Focus and Quality Costs

  • ISO 9001:2015 Requirements Overview
  • Process Approach and Risk-Based Thinking

  • Leading vs Lagging Indicators
  • Building Effective KPI Dashboards
  • Balanced Scorecard for Operations

  • Supply Chain Mapping and Bottlenecks
  • Inventory Optimization Techniques

  • Overcoming Resistance in Process Change
  • Sustaining Improvements Long-Term

  • Capstone Project Brief and Template
  • Final Submission and Peer Review

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