Communication Skills Course with Certificate

Official British Certificate

Communication Skills

$129 $89
4.6
.
2.2K Students

Communicate clearly & persuasively in all situations. Eliminate misunderstandings forever. Earn official accredited British Academy Communication Skills Certificate.

2.2K Graduates
With Certificate
No Test
Text, 30 Lessons
Placement Test CEFR A1–C2

Test Your English Level

Assess your English proficiency with our CEFR-based test.
A1 B1 C2

Course Content

Expand All

  • The Communication Process Model
  • 7% Words, 38% Tone, 55% Body Language
  • Barriers to Effective Communication

  • Active Listening Levels & Techniques
  • Empathy vs Sympathy in Practice
  • Paraphrasing, Reflecting & Summarising

  • Reading & Controlling Body Language
  • Facial Expressions & Micro-Expressions
  • Cultural Differences in Non-Verbal Cues

  • Assertive vs Aggressive vs Passive
  • The DESC Script for Assertiveness

  • Crucial Conversations Framework
  • Radical Candor & SBI Feedback Model
  • Managing Emotions in High-Stakes Talks

  • Feedforward vs Feedback
  • Receiving Feedback Without Defensiveness

  • Thomas-Kilmann Conflict Modes
  • De-escalation & Mediation Skills

  • Business Writing: Clarity, Brevity, Impact
  • Executive Summaries & Email Etiquette

  • Virtual Meeting Mastery & Camera Presence
  • Written Chat & Async Communication Best Practices
  • Hybrid & Remote Team Communication

  • Hall’s High vs Low Context Communication
  • Adapting Style to Different Cultures

  • Building Instant Rapport Techniques
  • Trust Equation: Credibility × Reliability × Intimacy ÷ Self-Orientation

  • Communication Skills Portfolio Project Brief
  • Recorded Difficult Conversation Role-Play
  • Final Review & Master Communicator Certification

Courses

Discover our professional programs.

View All
Time Management and Productivity

Time Management and Productivity

Personal and Professional Skills

4.6
•
2.4K Students
$79 $109
Public Speaking and Presentation

Public Speaking and Presentation

Personal and Professional Skills

4.9
•
1.6K Students
$89 $129
Critical Thinking and Problem Solving

Critical Thinking and Problem Solving

Personal and Professional Skills

4.7
•
1.9K Students
$109 $149
Self Leadership and Personal Development

Self Leadership and Personal Development

Personal and Professional Skills

4.6
•
2.5K Students
$89 $129
Advanced Negotiation Skills

Advanced Negotiation Skills

Personal and Professional Skills

4.8
•
1.1K Students
$119 $159
Earn 30% lifetime commission
Refer Hartsford. Earn from eligible purchases.
Join Program
Was this page helpful?
Your feedback helps us improve Hartsford.
What could we improve?
Tell us what was unclear, missing, or difficult to use.
Thank you for your feedback.
Your feedback has been sent to our team.