Customer Service and Pro Sales Course with Certificate

Official British Certificate

Customer Service and Pro Sales

$149 $109
4.7
.
2.9K Students

Deliver legendary customer service & close sales naturally. Earn official accredited British Academy Customer Service & Professional Sales Certificate.

2.9K Graduates
With Certificate
No Test
Text, 30 Lessons
Placement Test CEFR A1–C2

Test Your English Level

Assess your English proficiency with our CEFR-based test.
A1 B1 C2

Course Content

Expand All

  • Customer Service vs Customer Experience
  • Moments of Truth Framework
  • Service Recovery Paradox

  • Professional Sales Process (7 Steps)
  • SPIN & Consultative Selling

  • Building Trust & Rapport
  • Customer Lifetime Value Concept
  • CRM Tools & Relationship Mapping

  • Active Listening & Questioning Skills
  • Non-Verbal Communication in Sales
  • Telephone & Digital Etiquette

  • Common Objections & Rebuttals
  • LAER Complaint Handling Model

  • Upselling vs Cross-Selling
  • Bundle & Value-Add Techniques
  • Increasing Average Transaction Value

  • Service Recovery Framework (HEART)
  • Empowerment & Compensation Tools

  • Loyalty Program Types & Design
  • VIP Treatment & Personalisation
  • Retention Metrics & Churn Prevention

  • Sales KPIs (Conversion, AOV, UPT)
  • CSAT, NPS & CES Measurement

  • Live Chat & Chatbot Strategy
  • Social Media Customer Care
  • Omnichannel Service Integration

  • Ethical Selling & Transparency
  • Data Privacy & Customer Rights

  • Sales & Service Role-Play Project Brief
  • Recorded Role-Play & Final Portfolio

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